1.Why I can't finish my payment?
We only accept Paypal now,you can through paypal to use your creditcard or just pay by Paypal directly,thank you!
2.Where is your location?
We are located in Guangzhou China.
3.Which shipping way sending by,how can I do when I want to send by fast shipping?
We usually send the packages by ePacket with tracking,it will arrive most of countries about 7-25 days in normal conditions.If you need fast shipping,please place the DHL shipping way item with your order,also leave your phone number,thank you!
4.How large of the beads hole size?
Most of them about 1mm(4mm-10mm beads),and 1.5-2mm(12mm-18mm beads)
5.One item is one bead or one strand beads?
Usually,it is one strand,you can check it when select the beads size.
6.Can I return the item when I am not satisfy with it?
Yes,we offer returning service within 14 days after you received the package,but if not the problem of the beads' quality,you should pay the returning shipping charge by yourself,thank you!
7.How can I get discount of my order?
We offer coupon codes on our shop,you can check it on top of the main page,thank you!
8.How can I do,If I can't find the item on your shop?
Please just contact us,email:firstname.lastname@example.org,facebook message(on bottom of the main page),we will help to find it and list for you.
9.How can I do,if the package lost on the way?
Please contact us first,and we seldom lost packages before,we will help to tracking with our post office,and if comfirm lost,we will resend or full refund,so please don't worry about it,thank you!
10.How can I do,if the package is not arriving in time?
In normal conditions,ePacket will arrive most of countries about 7-25 days,so if you do not receive in time,just contact us,and we will help to resolve it immediately,thank you!
11.How can I do,when received item not as descriptions.
Just contact us,and help to send us the photo which you received,and we will help to resolve it quickly,thank you!